Return Policy

Product return

You may return ordered products that do not meet your expectations free of charge within 30 DAYS of receipt of the shipment.

Returns of the Classic Mask, Script Mask, Lace Mask, Classic Mask Set as well as the AURORA Mask and AURORA Scarf Mask  are subject to limitations: please note that our care masks cannot be returned if the guarantee seal is damaged for hygienic reasons. 

Return Instructions:

1) Place the return slip and products into the packaging (you can reuse our packaging).

2) Stick the enclosed pre-paid return label visibly on the outside of the package.

3) Now seal the package so that it is not damaged during transport.

4) Drop off the return shipment at your nearest DHL Service Point  (you can find these at https://parcel.dhl.co.uk/dhl-service-point/find-your-nearest/

If, contrary to expectations, there is no return slip enclosed or you have accidentally disposed of it, please contact our customer service at  service.unitedkingdom@wolford.biz.

If required, please return the goods to the following address:

Wolford AG c/o
Century Logistics Ltd.,
Gb-Little Saxham,
Bury St. Edmunds, Suffolk IP28 6RX  

Refunds

As soon as we have received your return, we will check the products and issue a refund. The refund will be made within 5-10 working days of receipt of return.
Detailed information on your right of cancellation can be found in our General Business Terms
 

 


 

 

Frequently Asked Questions