Data Protection

1. Who is responsible for the careful handling of your data?

Please see 'Company Information' section (section 15) of the General Business Terms. Responsible authority for the data processing: Wolford Aktiengesellschaft.

2. When does Wolford use and process personal data?

The privacy and protection of your personal data is very important to both you and Wolford.
As a result, we ensure that we adhere strictly to the requirements of the applicable data protection laws when collecting, processing and using your data. The personal data that we do collect about you enables us to provide you with our services and improve them where we can. It is possible to visit the Wolford Online-Boutique without providing any personal data. However, in some circumstances we will need to obtain personal data from you and we normally collect your personal data in the following circumstances:

  • when you place an order with us
  • when you contact us
  • when you register to use and use our password protected/members area
  • when you subscribe to or cancel your subscription to our newsletter
Your data helps us to individually design and constantly improve your shopping experience in the Wolford Online-Boutique. We specifically use personal data for processing and communicating with you regarding orders, delivering goods, assessing creditworthiness, processing payment, to prevent improper use of our website and in order to provide you with marketing communications by post, email and/or phone about our products, services and events that you request from us, consent to receiving from us or which we feel may interest you. In order to contact you more easily and quickly than by post we request you to provide us with your e-mail address. It goes without saying that we will only contact you by email for marketing purposes if you have expressly consented to this. You can revoke your permission for us to use, process and/or forward your personal data for marketing purposes at any time by sending an informal notification to:

Wolford AG
Hermes Fulfilment GmbH
Bannwarthstrasse 5
22179 Hamburg
or by e-mail to:

3. What does Wolford do with your personal data?

We store the personal data for the purposes of processing and fulfilling your order and will if applicable forward your data to other companies for this purpose including for packaging and shipping the ordered articles, for processing returns and for accounting. The data forwarded in this respect may only be used by the commissioned companies for performing their task. Any other use of the information is not permitted.

We may disclose your personal information to certain credit referening agencies for the purposes of assessing your credit worthiness and solvency as a customer.

For the processing of the payment by credit card, your credit card data is forwarded to

B+S Card Service GmbH
Sales Europe
Lyoner Straße 9
60528 Frankfurt/Main

as well as
EOS Payment Solutions GmbH & Co. KG
Kieler Straße 143 - 147

We do not store your credit card data for your security.

For the initiation and execution of collection proceedings we hand over the customer's address data and all order, delivery and invoice data associated with the outstanding invoice to the authorized debt collection company Deutscher Inkasso-Dienst GmbH & Co KG, Steindamm 71, 20099 Hamburg (or such other debt collection company(ies) as Wolford may engage from time to time).

How does Wolford protect your personal data?

When you register with the Wolford Online-Boutique and log-in with your password or place an order, your personal data will be transmitted to us. To protect this information, any information sent to us is encrypted using SSL technology (Secure-Socket-Layer). SSL technology is industry standard encryption technology that protects your data from being intercepted and/or misused by third parties whilst it is being sent over the internet.

Wolford maintains various other security measures for protecting the personal data of its customers. In connection with these security measures you will occasionally be requested to provide proof of your identity before we display your personal information for you. One example of this procedure is access to your customer account is only possible by entering a password.

You are responsible for keeping any passwords, login details and user details confidential at all times.

4. When does Wolford delete your data?

Applicable data protection legislation imposes various storage duties and requirements on Wolford as well as certain requirements on how long personal data can be retained by Wolford. All personal data is therefore stored and retained by Wolford in accordance with the requirements of applicable data protection legislation or when the purposes for which such data is used as set out in clause 2 and 3 cease to apply.

5. Does Wolford use cookies?

A cookie is a text file sent by a web server to a web browser, and stored by the browser. The text file is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser.

We may send a cookie which may be stored by your browser on your computer's hard drive. We may collect via cookies generic information about your visits to and use of the website such as your IP addresses, geographical location, browser type, referral source, length of visit and number of page views. We may use the information we obtain from the cookie in the administration of the website, to improve and optimise the website's usability, to disclose to third party contributors, for security purposes and for marketing purposes. We may also use that information to recognise your computer when you visit the website, to monitor website traffic and to personalise the website for you. In particular, we may use an analytics service provider for website traffic analysis and reporting and to track information such as which browser, screen resolution and IP address you are using to access our website, in addition to tracking your movements around our website.

If you do not wish us to install cookies on your computer for these purposes, you may change the settings on your internet browser to reject cookies. For more information please consult the "Help" section of your browser. Please note that if you do set your browser to reject cookies, you may not be able to use all of the features of our website.

6. Why does a credit assessment help you?

Wolford may undertake a credit assessment on new customers that make a purchase from the Wolford Online-Boutique. Credit assessments are carried out in order to limit difficulties during the payment process.

By conducting a credit assessment, we are protecting ourselves against incurring avoidable financial losses. This helps us maintain our sale prices, which indirectly benefits you.

By clicking to purchase goods you consent to this credit check (if required) and to Wolford sharing your data with credit reference agencies for this purpose.

7. Do you have any further questions?

If you would like to receive further information about our data protection policy then please e-mail us at: